Brookfield BGRS FAQ

Straight from the source, here are some Brookfield BGRS FAQs that will be available to you once you get your posting message, register for service, and log in to the site.

Brookfield BGRS Frequently Asked Questions FAQ - Annalise Schamuhn

FAQs – File Initiation

1. When can BGRS provide me with services?

BGRS can only provide you with services once all of the following steps have been completed::

  • you have received your posting message/release paperwork; and
  • the CAF has provided BGRS with the authorization for your move; and
  • you have created an account with BGRS – your posting message/release paperwork will have instructions on how to complete this step; and
  • you have entered the details of your posting message/release paperwork and found a system match with an authorization provided by the CAF; and
  • you have completed the Preliminary Relocation Assessment (PRA)

Until all of these things have been completed, BGRS is not authorized to provide relocation services.

If you have received your posting message/release paperwork and are authorized a move with BGRS, please note there can be a delay of up to 5 business days between the time the posting message/release paperwork is issued and the time a file is authorized with BGRS. We look forward to assisting you once we receive your file.

2. I have not received my posting message/release paperwork. What can I do?

Please contact your CAF coordinator, as BGRS cannot provide any relocation services until you have an active move file.

3. I just received my posting message/release paperwork. What do I do?

The first step is to create an account with BGRS (or log in to your account if you already have one). Your posting message/release paperwork will have instructions on how to do this.

Once you have an account, you will be asked to enter the details of your posting message/release paperwork to see if the system can find a match. If the system cannot find a match, please keep in mind it can take up to 5 business days for your file to be authorized by the CAF. Once you have found a match, and completed the PRA, our system will guide you through your next steps.

4. It has been over 5 business days and your system still cannot find a match with my posting information. Can you assist me?

First, please verify that the information you have entered is exactly as it is found on your posting message/release paperwork. For example, although your name may be spelled incorrectly on your posting message/release paperwork, the CAF will have provided BGRS with this same information for our system match and therefore it must be entered exactly as it is found on the message for the system to find the match. Depending on the issue, the CAF may have to make a correction before you may proceed.

In all other cases, please contact your CAF coordinator to investigate the issue as this means BGRS has not yet received the file authorization from the CAF.

5. What is the Preliminary Relocation Assessment (PRA)?

The PRA is a form you must complete once you have received your posting message/release paperwork and matched with a file authorization in our system.

During the PRA, you will be asked to provide essential information regarding your family size, intentions, and other important details. This information can be updated/modified as you go through your relocation in order to ensure BGRS has all the information we need to customize the information we are providing to your situation.
BGRS is only able to provide relocation services after you have completed and submitted your initial PRA.

6. I have entered all the information in the PRA but cannot move to the next page. What do I do now?

Please ensure all mandatory fields have been completed. Mandatory fields will be marked with an asterisk (*).

7. Why can’t I complete my PRA? My posting message/release paperwork said for me to complete the registration on your site.

It can take up to 5 business days for BGRS to receive your file authorization from the CAF. Please try to complete your PRA again once this timeline has been met. Once a match occurs our system will walk you through the PRA process and guide you through your move.

8. I have completed my PRA but haven’t heard from BGRS. Can you assist me?

Please ensure that your PRA has been submitted and not only saved as a draft. Once you have submitted the PRA, an auto-generated email with instructions from BGRS is sent to the email address associated with your username. Please check your junk or spam folder to ensure that it was not received and treated as junk or spam.

9. What do I do when I get my User ID and password?

You will choose your username and password when you create an account. Once you have successfully created an account and found a match to your posting message/release paperwork, you will have full access to all the information and tools BGRS has created to assist with your move.
If you are unable to find a match, please keep in mind it can take up to 5 business days for your file to be authorized by the CAF.

10. Can I call or email for assistance?

Your secure website has all the tools and information you’ll need to self-serve throughout the course of your move. We understand, however, that there will be times when you need to speak to a relocation agent with BGRS.

Once you have submitted your PRA, details on how to contact us will be provided. Your questions or concerns will be handled by one of our agents.

11. I plan on releasing in the next year. What are my options?

BGRS is only authorized to provide assistance for your move once the CAF has authorized a file in our system and you have completed your PRA. Once you have elected your release location with the CAF, they will request a file be authorized for you.

12. Should I require policy clarification/ adjudication or have service delivery questions who may I talk to?

BGRS is your first point of contact for all move questions however; each Base/Wing has one or more CAF Relocation coordinators who are responsible to assist CAF Members with their questions. If you are uncertain who the CAF coordinator is for your area, please contact your orderly room.

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